Bahamas Petroleum Company Exploratory Drilling – Grievance Mechanism Procedure
The purpose of this Procedure is to define the way in which stakeholder concerns and complaints (referred to as “grievances”) can be collected and addressed in a planned, timely, and respectful manner.
The grievance mechanism seeks to address any potential concerns from external stakeholders arising from all aspects of BPC operations. It is designed to provide a system for addressing concerns, grievances or complaints from the general public, but is not intended to replace Bahamian legal processes, existing employee grievance systems, normal business-to-business dialogue, or other management procedures already in place.
There are no restrictions on the type of issue a stakeholder can raise under this procedure. However, when a concern or potential grievance or complaint is received that would be more appropriately handled under a separate company process established for that purpose (such as employment or business integrity related issues), it will be re-directed so as to prevent parallel processes being followed. All complaints received under this procedure shall be tracked until close out, regardless of the process under which they are handled.
Why is a grievance mechanism procedure required?
This grievance mechanism is one aspect of the broader engagement and communications strategy adopted by Bahamas Petroleum Company (BPC). It specifically seeks to ensure that BPC is able to build and maintain its social license to operate for its activities, specifically for its 2020 exploratory drilling programme in the Southern Licences. It also seeks to ensure that its stakeholder engagement activities align with international best practices, including the IFC Performance Standards.
What does a grievance mechanism procedure achieve?
A deliberate management process to effectively and proactively manage feedback from communities and stakeholders, including any grievances or concerns, is frequently used to allow communities a chance to have two-way dialogue with a company about its activities, and thereby ensuring greater appreciation and understanding of the company’s activities. An appropriate grievance mechanism can enhance outcomes by giving people satisfaction that their voices are being heard and that their issue has been formally considered within the company.
What is the scope of the grievance mechanism procedure?
This grievance mechanism does not replace existing Bahamian legal processes nor impedes access to other judicial or administrative remedies that might be available under domestic law in The Bahamas or through existing arbitration procedures, or substitute for feedback mechanisms provided through collective agreements.
It is intended that all staff members and contractors of BPC that interact with external stakeholders in The Bahamas and elsewhere should be familiar with this grievance mechanism. The process requires the support of senior management who should ensure satisfactory performance. BPC needs to be ready to coordinate and respond in a timely and respectful manner to potential incoming grievances from a variety of external stakeholders.
This mechanism seeks to:
- Provide accessible avenues for all external stakeholders to contact and formally communicate with BPC;
- Provide a mechanism for stakeholder concerns to be aired, heard and addressed effectively, in a timely manner and by the most appropriate personnel;
- Identify and monitor stakeholder concerns to support effective stakeholder feedback and risk management;
- Provide a mechanism for potential stakeholder grievance or complaint to be addressed effectively, in a timely manner and by the most appropriate personnel;
- Enhance BPC’s reputation as a proactive and transparent company; and
- Meet requirements of international management best practice.
BPC reserves the right not to address a concern, grievance or complaint which it reasonably considers amounts to no more than general, unspecified, and therefore un-actionable dissatisfaction about an issue or with the company, is otherwise malicious in nature, or concerns a matter for which the company has no formal responsibility.
The personal details of Complainants should only be made available to those involved in the resolution of the grievance in question. BPC will accept, log, and seek to address grievances contained in anonymous grievance forms, but, due to the anonymous source of the grievance, will not be able to respond directly to the Complainant.
Stakeholders can submit grievances through a number of methods using the detailed form below if possible:
- Face-to-face: submission of issue in writing, or recorded in writing during conversation at a public meeting or presentation, or informal encounters with BPC team members
- Electronic: Through e-mail addresses email@example.com or firstname.lastname@example.org
- Dedicated (mobile) telephone line: (242) 357-5710
The Company will formally acknowledge any grievance within eight working days of the submission of the grievance, and will inform the Complainant that BPC’s objective is to respond within 20 working days.